FAQ
Frequently Asked Questions
Need help finding an answer to your question? Ask our customer support at clients@innaya.store
Can I control the content displayed on the INNAYA Projector?
Use the content-transfer method specified for your exact fan model. Before preparing media, confirm the supported app or computer software and file requirements in the supplied instructions. Included templates and media libraries can vary by model.
What devices is the INNAYA Projector compatible with?
Supported phones, operating systems and computer software depend on the fan model and controller. Check the instructions supplied with your unit rather than assuming that every model supports Windows, iOS and Android.
Does the INNAYA Hologram Fan display videos?
Check the video specifications for your exact fan model, including format, dimensions, codec and transfer method. A video that plays on a phone or computer is not by itself evidence that it is compatible with the fan.
What are the set-up instructions?
Follow the installation and setup instructions for your exact model before powering it on. Confirm the specified mounting hardware, clearances, power supply and control method; do not treat mounting as optional. If the instructions or required components are missing, contact support before proceeding.
Can I get larger custom wall sizes and set ups?
Of course, please see our full range. You can also submit a custom set up request.
What format do the files need to be in?
File requirements vary by fan model and software. Confirm the accepted formats, dimensions, codec, frame rate and any conversion or export steps in the model instructions. A file extension alone does not establish compatibility. See the software and file-planning guide for questions to check before export.
Does the INNAYA Hologram Fan support audio?
Audio support and connection methods vary by model and setup. Before buying, ask our team to confirm whether your exact model supports audio and what separate speaker, connection or equipment is required. Do not assume that a wireless control feature also supports Bluetooth audio.
Is the INNAYA Hologram Fan waterproof/weatherproof?
Do not assume a protective cover makes a hologram fan waterproof or weatherproof. Confirm the environmental rating and installation requirements for the exact fan and enclosure before outdoor use. If you plan to use a display outdoors, contact our team with the model and site conditions before ordering.
What is the lifespan of the LEDs?
Ask support for the documented service-life specification and operating conditions for the exact model you are considering. A stated LED lifetime should not be treated as a warranty for the complete fan.
What warranty coverage does the INNAYA Hologram Fan offer?
Review the existing warranty terms and confirm the coverage applicable to your exact model and purchase with support. Do not assume that a general FAQ creates or extends warranty coverage.
Can I join multiple fans together?
Multi-fan synchronization requires confirmation for the exact fan models, controllers and software involved. Ask support to verify the proposed combination and any additional hardware before buying; do not infer compatibility from fan size alone.
How does the INNAYA Projector ensure secure operation?
It features a stable and secure mounting system ensuring smooth and uninterrupted operation. We also have accessories such as casing, tripods and other mounts.
Is setting up the INNAYA Projector straightforward?
Setup requirements vary by model and installation. Read the supplied instructions first, and confirm the mounting, power and control requirements before use.
Is the INNAYA Hologram Fan suitable for different business environments?
Definitely. The INNAYA projector is versatile and ideal for retail, exhibitions, and more.
What benefits does the INNAYA Projector bring to my business?
It can attract attention, elevate brand visibility, and create memorable, interactive advertising experiences.
Are the blades dangerous?
Keep the fan mounted in a safe location and away from children. We have covers, tripods and mounts sold separately.
Where can I get help?
Our dedicated support team is available at clients@innaya.store