Frequently Asked Questions

Need help finding an answer to your question? Ask our customer support at clients@innaya.store

Can I control the content displayed on the INNAYA Projector?

Absolutely, you can upload your own media of your choice. Our software comes with built-in 3D images and provides templates to create your own basic creations. You can easily upload and transfer content using our app via your smartphone or PC.

What devices is the INNAYA Projector compatible with?

PC: Windows | Mobile: Apple and Android. We recommend using mobile for easier integration.

Does the INNAYA Hologram Fan display videos?

Of course, videos will work with our INNAYA 3D Advertising Hologram Fan.

What are the set-up instructions?

1. Select the Perfect Spot and plug in your INNAYA Hologram. Mount with provided bracket and screws (optional) or use a tripod/ceiling mount (sold separately).
2. Follow the introductory guide to scan the QR code and download our mobile app.
3. Connect to INNAYA dedicated Wi-Fi signal.
4. Use the intuitive interface to transfer your chosen content.
5. Activate the holographic display with a single tap.

Can I get larger custom wall sizes and set ups?

Of course, please see our full range. You can also submit a custom set up request.

What format do the files need to be in?

MP4, AVI, RMVB, JPG Files. These media types will project through our fan with no edits needed. A black or green screen background will enhance the effect. You can also convert media to 3D via online software.

Does the INNAYA Hologram Fan support audio?

Absolutely, audio can be connected via Bluetooth connection.

Is the INNAYA Hologram Fan waterproof/weatherproof?

You will need to purchase an accompanying protective cover making it weather and waterproof. These are sold separately in our accessories section.

What is the lifespan of the LEDs?

The LEDs offer over 100,000 hours of usage for enduring holographic experiences.

What warranty coverage does the INNAYA Hologram Fan offer?

The INNAYA comes with a 12-month warranty, providing reliable performance and peace of mind.

Can I join multiple fans together?

Yes, this is compatible with our H23" models and above. You will also need to purchase a separate splicing router available in our accessories section.

How does the INNAYA Projector ensure secure operation?

It features a stable and secure mounting system ensuring smooth and uninterrupted operation. We also have accessories such as casing, tripods and other mounts.

Is setting up the INNAYA Projector straightforward?

Yes, simply choose your location, plug in, and connect to our intuitive app.

Is the INNAYA Hologram Fan suitable for different business environments?

Definitely. The INNAYA projector is versatile and ideal for retail, exhibitions, and more.

What benefits does the INNAYA Projector bring to my business?

It can attract attention, elevate brand visibility, and create memorable, interactive advertising experiences.

Are the blades dangerous?

Keep the fan mounted in a safe location and away from children. We have covers, tripods and mounts sold separately.

Where can I get help?

Our dedicated support team is available at clients@innaya.store